I spoke with Andrea Matsuda, Manager of Product Marketing at NICE, about how evolving technologies are affecting contact center performance.
Among the topics we discussed:
...
I spoke with Ryan Swann, Chief Data Analytics Officer at Vanguard, who discussed the advantages of using a centralized, co-located data and analytics team.
https://youtu.be/feGzYI8c3Gc
I spoke with Krishna Subramanian, President of Komprise, about new findings from a survey of IT professionals about unstructured data management; the survey responses provide...
I spoke with Theresa Lanowitz, Head of Cybersecurity Evangelism at AT&T Business, about the issues the involved with securing an edge deployment.
https://youtu.be/O-j7MWMnYC8
I spoke with Nima Negahban, CEO of Kinetica, about the role of generative AI in optimizing the management of a data repository.
https://youtu.be/POBRN2wVkDw
I spoke with Stephen DeAngelis, CEO of Enterra Solutions, about using an abstraction layer to enable AI to power legacy enterprise apps.
https://youtu.be/seYqfbt9PsA
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...