ScreenConnect Brings Web Meetings Back Inside the Firewall

by Frank Ohlhorst

Beginning a support session takes just a few mouse clicks from the host, allowing for almost instantaneous problem resolution.

For support, the end user can connect in multiple ways; one of the simplest is by just entering a code provided by the help desk.

An administrator can support multiple client systems concurrently, allowing for full monitoring of activity between systems during patching or other updates.

Support across operating systems or platforms allows dissimilar systems to interact. Here, an administrator is shown supporting a Windows user with an Android host.

Administrators on Windows hosts can support most any endpoint computer. Here, an administrator is able to troubleshoot an Apple Macintosh OS X device.

The meeting interface is easy to navigate and covers all the basics quite well.

Deploying an automated remote-control installer can be accomplished from within the management console.

Remotely accessing a system is simplified, thanks to this list of available systems that can be clicked on to launch a remote-control session.

Meeting hosts can share multiple monitors and select which desktops to share.

Several tools are available during a session, including capturing sessions, file transfers, reboots and so on.