12 Tips for Making Remote Database Administration Easier

by Don Sears

Make sure to review service levels as well as price. Service levels can vary widely by provider.

Assess your environment. Determine segments best suited for 24/7 support. Lower traffic, more stable segments may not require 24/7 support.

Make sure it’s scalable. Your support contract needs to remain cost-effective while you grow. Sometimes, it may be more cost-efficient to add an additional FTE.

Create a list of expectations up front. If the vendor’s initial service offering doesn’t include what you’d like to see, ask. Not every offering will match requirements.

Start small. Ask for a “trial” segment of your environment on a month-to-month contract. This will allow you to expand scope as needed.

Evaluate the vendor’s team and make sure they have seasoned, full-time remote DBAs.

Does the vendor conduct regular on-site customer visits? Regular on-site visits allow the remote provider to be an extension of your team and understand how to handle emergencies.

Make sure you have network/security team that can open firewall ports securely for remote DBA. Always require a VPN.

Make sure that you have single point of contact within your company who can manage the relationship between you and the remote DBA team.

Make sure that you have a ticketing system that can track the requests for your remote DBA tasks.

Consider and analyze your change management procedures – have clear procedures in place.

Does the provider offer on-shore, on-site and on-demand remote DBA resources, so they are available when you need them?