Zeus Kerravala

This week the largest cloud computing vendor, AWS, is holding its 11th re:Invent conference. Given its leading position in Infrastructure as a Service (IaaS), much of the news revolved around infrastructure. Over the past few years, AWS has been offering a handful of SaaS services, one of which is its Connect contact center product, and […]

The proliferation and importance of data in our daily lives is driving the need for digital trust. On the enterprise side, the increase in connected devices, a greater threat surface and concerns over cybersecurity are the main reasons why organizations are looking for ways to safeguard their online business processes and interactions. To better understand […]

Phishing attacks—where hackers try to collect personal information using deceptive emails and links—continue to impact organizations of all sizes. It’s been well documented that phishing as an attack vector has exploded over the past several years. SlashNext reported that over the first six months of 2022, there were over 255M attacks, a 61% increase in […]

Digital transformation (DX) looks different for every company, but in essence, it involves integrating digital technologies into all areas of the business. The key to DX is to drive fundamental change and transform how a company operates. Newgen Software recently surveyed 300 senior business and IT leaders in large enterprises around the world to understand […]

Zoomtopia is back – this year in person – and so much has changed since the last time Zoom held a non-virtual user event. In 2019, Zoom was primarily a video meeting company that focused largely on consumers and small businesses. That year, Zoom did $331M in revenue. The pandemic caused the use of Zoom […]

Customer experience (CX) is now the top brand differentiator and outweighs price, product quality and all other factors. An interesting data point from ZK Research is that last year two-thirds of millennials changed loyalties to a brand because of a single bad experience.

I recently interviewed Joseph Chong, Head of Product Solutions and Industry Marketing at Zoom, who gave me a preview of what’s to come at Zoomtopia.

Keysight Technologies, a manufacturer of network packet brokers (NPB) and a provider of solutions to improve network visibility and security, recently announced a pair of 400 Gig products. Packet brokers intelligently move traffic to the various security and monitoring tools that required network information. Without an NPB, all data is sent to all devices, which […]

This week, security vendor Fortinet announced several updates to its SASE platform to address the security needs of hybrid work. The pandemic gave many workers a sense of what it’s like to work from home and most want to continue to do so, just not all the time. My research shows that 86% of users want […]

This month, start up Graphiant exited stealth mode with a network as a service (NaaS) offering. While there are many NaaS solutions available to buyers today, most are just a different way to license the products. Instead of paying $1 for the product and an additional 20 cents per year for maintenance, customers now pay […]