Zeus Kerravala

This week, Uniphore, a startup backed by former executive chairman and CEO of Cisco John Chambers, announced it has acquired U.K.-based voice, screen, and metadata capturing company Red Box. The acquisition enabled Uniphore to add Red Box’s capturing capabilities to its conversational artificial intelligence (AI) platform. These capabilities are most often used in compliance-centric industries, […]

Cloud computing has impacted almost every part of the IT stack. Applications are built with composability in mind, compute has been disaggregated to improve agility, and security has evolved into a cloud-centric, AI-driven industry. The one laggard has been the network. The architecture used today isn’t much different from 30 years ago. There have been […]

The world is more connected than ever thanks to the proliferation of Internet of Things (IoT), connected edge computing devices and the technology that facilitates communication between devices. Additionally, the term Industrial Internet of Things (IIoT) is used to describe devices and sensors in manufacturing and industrial processes. Then there’s operational technology (OT), a specific […]

DigiCert this week launched a comprehensive digital trust solution that unifies certificate authority (CA), certificate management and public key infrastructure (PKI) services. Trust Lifecycle Manager, now available as part of the DigiCert ONE platform, is a major product launch that was years in the making. DigiCert is well known for helping companies implement digital trust […]

In a post-pandemic world, organizations are dealing with various challenges and strategic imperatives, whether it’s improving the customer experience (CX), boosting operational efficiencies, or automating business processes. These needs are driving investments in communications, collaboration, and contact center tools. The most successful organizations have adopted an integrated communications platform approach, according to a panel of […]

Businesses have been transitioning to cloud computing for the better part of the past two decades, and during that time, cloud has gone through many evolutionary phases. At the turn of the century, “cloud” referred to hosted services where business would deploy their technology in a third-party data center. This evolved to co-location services, which […]

Cisco recently released a 56-page report highlighting its environmental, social, and governance (ESG) efforts and goals. The 2022 Purpose Report centers on Cisco’s vision to “power an inclusive future for all” and outlines actions that the vendor, its employees, customers, and partners are taking now to become sustainable in the long term. The first half […]

Companies and governments around the world are coming together to develop sustainability policies, goals, and commitments. According to a 2022 Gartner survey, 87 percent of business leaders are expected to invest more in sustainability over the next two years. Business leaders see sustainability as an investment that protects their organization from disruption, while also creating […]

I recently interviewed Raj Krishna, Sr. VP of New Initiatives at Zscaler, who discussed ZTCA, and how zero trust enables digital transformation by changing how cybersecurity is deployed.

This week Dialpad announced the evolution of its “TrueCaaS” strategy, using the phrase “AI-Powered Customer Intelligence.” The company had been using TrueCaaS to describe its single cloud software stack that can deliver Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). One of the primary benefits of a converged platform is […]