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Vance F. Brown

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Vance F. Brown is a technology executive with over a decade of experience in IT service management and software solutions. He is the former CEO of Cherwell Software, a company specializing in ITSM and help desk software, and previously led GoldMine Software Corporation (now FrontRange Solutions). With a background in enterprise software development, IT service innovation, and business technology, he has contributed to the advancement of help desk solutions and IT best practices. Brown holds degrees in Computer Science and Economics from Wake Forest University.

How to Evaluate Help Desk Software: Top 10 Considerations

As technological innovation continues to outpace change in the IT department, it is not surprising to see confusion in the help desk software industry. Evaluation of a robust help desk software solution requires an understanding of IT best practices and how new systems can offer customization and scalability at competitive prices. Moving past cumbersome legacy […]

How to Evaluate Help Desk Software: Top 10 Considerations
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