Ron Miller

Back in the fall of 2004, even before Michelle Beauchamp had come on board as director of marketing communications at Concord Camera Corp., in Hollywood, Fla., she said, her predecessor had recognized serious flaws in the design, content and management of the companys Web sites. Concord Camera, a publicly traded company that sells low-priced digital […]

Racetracks are all about speed. And in the winter of 2002, Sara Grafals, vice president of finance at Infineon Raceway, in Sonoma, Calif., knew the raceway needed a new telecommunications system in a hurry. The old system lacked the most basic services such as caller ID and voice mail, never mind more sophisticated call tracking […]

If patience truly is a virtue, then Aaron Kostyu is probably viewed by his peers as a very virtuous man. As director of IT for Lowndes County, a county of 102,000 people in southern Georgia near the Florida border, Kostyu spent the better part of two years searching for the perfect, single-vendor storage and backup […]

You dont have to be Sherlock Holmes to deduce that the most important tool in fighting crime is information. Still, there was a time at the Metropolitan Police Department in Washington that when officers and detectives needed information, the immediate bad guys were the database administrators, who acted as information gatekeepers for more than 20 […]

When K2 Inc., best known for selling outdoor sports equipment, bought outdoor clothing manufacturer Ex Officio LLC from The Orvis Company Inc. last year, it marked the first time that the sporting goods giant had entered the consumer apparel market. Because of that, K2 had no e-commerce solutions in place to handle the new product […]

SkillJam Technologies Corp.s skilljam.com is one of the top skill-gaming-community destinations on the Web, with a base of more than 7 million users, a number that is growing monthly. SkillJam has built its business by connecting with more than 100 partners, including America Online Inc., Microsoft Corp.s MSN and RealNetworks Inc. Scott Philp, vice president […]

“Canadian Idol,” Canadas counterpart to “American Idol,” is always looking for creative ways to enhance its relationship with the audience (both on the set and at home), not to mention opportunities to create potential new revenue streams. iUpload understood this last year when executives of the Burlington, Ontario, company approached CTV, the network that broadcasts […]

Chris Barber, senior vice president and CIO at Western Corporate Federal Credit Union, could see financial services moving toward self-service portals. For his company to thrive in the marketplace of the future, Barber knew he would have to convince WesCorps executives that that was where the company needed to go. But after two failed portal […]

Prescott, Ariz.—population 38,000—is in one of the fastest-growing areas in the country, and the city governments IT needs have increased with its size. The IT department has grown in just a few years from two employees and 100 computers to 10 employees and more than 300 computers. Even with greater staffing, the demands on the […]

When Green Mountain Energy Co. purchased U.S. PowerSolutions Corp. in July 2002, it needed to build a Microsoft Corp. .Net Web services bridge between Green Mountains CRM software and the U.S. PowerSolutions back-end billing database. All was going well until Green Mountain officials encountered latency problems and found their monitoring tools couldnt get at the […]