Renee Boucher Ferguson

Finally, after months of hype, rumor and company innuendo, SAP has set the date to unveil its new midmarket on demand suite, code name A1S: Sept. 19. SAP executives—including CEO Henning Kagermann and Deputy CEO Leo Apotheker—have talked at length about A1S since it was announced in January, while providing little concrete detail. “A1S is […]

TIAA -CREF Effectively Stealing, Customer Claims”> TIAA-CREF, despite the attempts to inspire an altruistic image and the perception its IT woes are in the past, has proven to be a source of frustration to customers, leading some to file complaints with the Securities and Exchange Commission and at least one to accuse the financial services […]

TIAA-CREF has acknowledged that the company has had some issues in the past with its services platform accounting for client funds and said it is working to resolve them. Click here to read more about TIAA-CREF customer complaints. “Yes, there have been services issues. We have resolved some issues and are making progress on others,” […]

Its no secret that TIAA-CREF has had issues in the past with the upgrade of its financial services systems, a major multiyear project initiated from the top down that has included the implementation of a new financial services platform from software services provider SunGard. Whats not known is that TIAA-CREFs IT woes can be partly […]

Salesforce.com reported on Aug. 15 that it added a record number of customers and beat consensus estimates of total revenues and earnings per share during its fiscal 2008 second quarter. As expected from preliminary reports, Salesforce.com added a number of enterprise customers to its bottom line—a goal for the company as it looks to pad […]

Salesforce.com is expected to come in on the high end of its guidance for its fiscal second quarter 2008 earnings report on Aug. 15, with a focus on the number of Customer Relationship Management users the company has added in the quarter, according to market analysts. The number and source of new Salesforce.com users could […]

Infrastructure hosting company NaviSite announced Aug. 13 that it had acquired two smaller hosting companies, Alabanza and Jupiter Hosting, for a total of about $15.5 million. The acquisitions add to NaviSites customer roster and hosting services portfolio, particularly with the addition of two new data centers, bringing the companys total to 15 data centers in […]

With the Software as a Service movement continues to gain momentum, the massive data center outage at ValueWeb/Hostway, which knocked thousands of customer Web sites off the Internet, has implications far beyond the hosting companys doorstep. Not only are companies that host their applications with an on demand vendor at risk of excessive downtime if […]

States hoping for federal help to comply with the governments Real ID Act will have to find other funding sources to pay for the technology. The Senate on July 26 shot down an amendment that would have earmarked $300 million a year to help states pay for the technology requirements needed to comply with the […]

Business process management software developer Metastorm has moved to extend its technology suite with the Aug. 1 acquisition of Proforma. The combination of the two companies could help Metastorms customers move closer to the goal of a closed-loop process system that enables companies to model processes, simulate what-if scenarios and then convert the models back […]