Paula Musich

Network analysis vendor Network Instruments on March 12 launched a new version of its Observer packet capture and analysis line that allows users to see exactly what happened in a security breach. The Minneapolis company leveraged the ability in its Gigastor network analyzer to capture and retain large amounts of data on actual network traffic […]

Customer satisfaction could take a hit for call centers that overlooked more obscure parts of the system in preparing for the daylight-saving time rule change. Although only time will tell how successful most call center operations have been in their efforts to deal with the change, industry experts warn that its possible some elements in […]

Two different individuals in the Northeast were arrested in the past week for allegedly defrauding Cisco Systems out of millions of dollars worth of replacement parts. On March 6, Michael Daly, a 53-year-old businessman from Danvers, Mass., was arrested for wire fraud. On March 2, Michael Kyereme, an independent contractor working for the city of […]

Cisco Systems and IBM on March 7 at VoiceCon in Orlando, Fla., will team up to further the cause of richer collaboration with the launch of a new, open platform for third-party developers. The new UC2 platform for unified communications and collaboration client development is intended to allow developers to create plug-ins to extend clients […]

Opsware on March 6 plunged into the nascent IT process automation market when it announced its deal to acquire startup iConclude for roughly $54 million. The acquisition, expected to close in May, will bring to Opsware a new presence in the Network Operations Center thanks to iConcludes ability to automate tasks described in the NOCs […]

Nortel Networks at VoiceCon on March 5 will back up its unified communications vision with a series of new and enhanced products aimed at both enterprises and carriers. Nortel will extend its unified communications vision beyond the work it is doing with Microsoft in their joint Innovative Communications Alliance to integrate IBMs Lotus Notes with […]

Extreme Networks will make it faster and easier to add VOIP handsets to enterprise Ethernet networks when the company launches an extension of its Universal Port software on March 6. The company will introduce its new Handset Provisioning Module at VoiceCon, in Orlando, Fla. The software module delivers greater levels of automation to securely and […]

Voice over IP has hit the mainstream, and now the industry is looking to make it an integral and seamless part of enterprise business processes. At the VoiceCon show March 5-8 in Orlando, Fla., big players such as Cisco Systems and Avaya will launch new unified communications capabilities in their VOIP offerings that will enable […]

Expand Networks on March 5 will hit a significant milestone in its attempt to carve out a niche as the application acceleration OEM provider to larger networking companies when it announces a multi-year deal with Huawei-3Com. The joint Huawei-3Com venture intends to embed Expand Networks Compass platform for WAN optimization and application acceleration into a […]

High-flying WAN optimization provider Riverbed Technology on March 5 will overcome a key hurdle in its otherwise fast-growing market acceptance when it introduces the next major release of its Riverbed Optimization System. Riverbed, which recently launched a secondary stock offering after netting $86 million in its 2006 IPO, upgraded its RIOS software to enable acceleration […]