Paula Musich

IBM Global Services today launched a new series of defined services packages to help enterprises exploit the benefits of smart chips. After helping a handful of enterprises in early consulting engagements, including Shell Oil Co., IGS streamlined service delivery for a wide range of services, including consulting on new business models, methodologies, integrating smart chip […]

Avasta Inc. and Siterock Corp. today became the latest couple to come together in the management service provider consolidation dance. The two San Francisco Bay area service providers believe they are a perfect complement to each others service offerings, with Avasta providing application management services and Siterock providing monitoring services for networks and servers. But […]

System Management Arts Inc. at the SuperComm networking exhibition next week will try to both move into and out of the network operations center with new releases of its InCharge availability management and Service Assurance Manager tools. To appeal to NOC operators, the White Plains, N.Y., company carved a new InCharge ATM/Frame Relay Availability Manager […]

With security at the forefront of most IT worries, managed services provider Loudcloud Inc. has announced a series of automated security functions it has added to its enhanced Managed Services 3.0 offering. The Sunnyvale, Calif., service provider enhanced its Opsware automation platform with automated security patch management, auditing and monitoring. The automated security features are […]

NaviSite Inc. last week introduced its effort to move beyond the commodity hosting business with a set of new packages designed to be delivered through systems integrators and resellers. The packaged services in the Always On Advantage Series are intended to be combined with heavily customized applications from companies such as Siebel Systems Inc., Oracle […]

Hewlett-Packard Co.s HP services division has bold plans to make the unit a company leader. But the joined services arms of HP and Compaq Computer Corp. face several challenges, including the integration of two sizable operations while keeping customer disruptions to a minimum. The battle facing HP Services, now the third-largest services provider behind IBM […]

The financially troubled USinternetworking Inc. this week announced that it has emerged from its Chapter 11 restructuring with a cash infusion and a merger partner. The turning around of USis fortunes could signal the end of the downturn for the battered ASP (application service provider) market, as service providers hone offerings and end users begin […]

Precise Software Solutions Inc., a provider of in-depth applications performance management software, last week introduced the latest release of its IBM DB2 Universal Database management tool targeted at large-scale DB2 Enterprise Extended Edition installations. Precise/Indepth for DB2 UDB Version 2.0 takes into account the complexity inherent in DB2 EEE sites, which often use hundreds of […]

As enterprises continue to scrutinize costs during lean economic times, many are beginning to find flaws in the way they manage the purchasing of indirect goods and services. Many have turned to e-procurement systems or procurement services providers to cut purchasing costs, but those solutions can fall short. “[Total cost of ownership] doesnt stop when […]

NaviSite Inc. on Monday will introduce its own stab at moving beyond the commodity hosting business model by offering a set of new packages designed to be delivered through systems integrators and resellers. The Always On Advantage Series of packaged service offerings is intended to be combined with heavily customized applications such as Siebel or […]