Nathan Eddy

One in 10 Americans admit to never changing their passwords and just over one-third (38 percent) alter their passwords on an average of every six months, according to a survey by Mail.com. One in five use the same password for most or all of their Internet services, and only 23 percent of users protect different […]

Accenture and GE Healthcare announced the expansion of their partnership to help health care providers better understand and manage their revenue cycles for more efficient claims processing. The offering combines GE Healthcare’s DenialsIQ advanced analytics solution, which flags claims denials and uncovers potential hidden patterns and their root causes, with Accenture’s experience and expertise in […]

Customers’ top priorities when contacting a company are getting through to an agent quickly (80 percent), and the speed with which their inquiry is resolved (74 percent), according to a Tyntec and Ovum survey of 1,000 consumers in the United States and Germany. Mobile communication channels can play a crucial role in addressing customer inquiries […]

Many organizations worldwide wait until they fall victim to a damaging cyber-attack before engaging a provider of managed security services, according to a Raytheon-commissioned survey of 1,784 information security leaders in 19 countries. Two-thirds of survey respondents indicated their organizations are not motivated to engage a vendor until they experience a significant data loss from […]

Global mobile connectivity specialist iPass announced a partnership with Tata Communications, under which Tata will harness iPass’ global WiFi access and related features and functions through the SmartConnect Software Development Kit. The iPass SmartConnect Software Development Kit (SDK) enables enterprises, operators and solution vendors to incorporate iPass global mobile connectivity into their mobile applications or […]

The top challenge with public cloud consumption is the ability to manage usage and costs proactively across the business, according to a Cloud Cruiser and Dimensional Research survey of nearly 200 professionals who attended the recent Amazon Web Services (AWS) Global Summit in Chicago. Of those surveyed, 92 percent stated they currently are using a […]

Traditional marketing goals have not changed for small and midsize businesses, revealing that three out of four SMBs want to generate new customers and more than half want to build customer loyalty and grow brand awareness, according to a Magisto survey of 550 SMBs. However, according to the survey, the way SMB marketers reach these […]

At a time when companies are more reliant on cloud-based solutions, make wider use of mobile devices and apps and generally are more data- and digitally driven, about half of respondents to a recent CompTIA survey believe their organization is lagging in its attention to cyber-security. The survey, which polled 500 security professionals, indicated challenges […]

Despite a saturation of headlines of breaches and vulnerabilities in the cyber-ecosystem, Americans are still leaving their information vulnerable, according to a SecureAuth survey on perceptions around Internet speed versus personal security and online behavior over public WiFi. The survey found that Americans, if given the choice, would rather improve personal online security (57 percent) […]

Four out of five federal cloud decision makers (79 percent) are frustrated with the Federal Risk and Authorization Management Program (FedRAMP), most commonly calling the process, a compliance exercise, according to a MeriTalk survey of 150 federal IT cloud decision makers. The survey also found that despite the General Service Administration’s (GSA) push to fix […]