Michael Caton

Taking two markedly different approaches, Alexsys Team 2 and Itensils Teamlines give organizations a way to put workflow and rules behind workgroup applications. Alexsys Team 2, priced starting at $155 per user, has both Windows and Web interfaces on the front of a forms- and rules-based application that can deliver custom workgroup applications. A version […]

For companies looking for a voice application development and deployment solution, Envox Worldwides Envox 6 Communications Development Platform provides broad standards support and easy-to-manage tools. Click here to read the full review of Envox 6 Communications Development Platform. 2 For companies looking for a voice application development and deployment solution, Envox Worldwides Envox 6 Communications […]

In addition to VoiceXML 3.0, a working draft of which was introduced at the end of last year, the World Wide Web Consortium is working on a number of other specifications that should make it easier for developers to build and deploy more reliable and accessible speech platforms. CCXML (Call Control XML) is designed to […]

Zimbra Inc.s Zimbra Collaboration Suite puts a new wrinkle on the idea of providing contextual links to corporate data. Click here to read the full review of Zimbra Collaboration Suite. 2 Zimbra Inc.s Zimbra Collaboration Suite puts a new wrinkle on the idea of providing contextual links to corporate data. Still in beta but expected […]

With Version 7 of the Lotus Domino server and Notes client, IBM continues to make the case for an integrated collaboration and application platform. Click here to read the full review of Lotus Notes/Domino 7. 2 With Version 7 of the Lotus Domino server and Notes client, IBM continues to make the case for an […]

On Dec. 20, I was scheduled to meet with representatives from Convoq about their new product, SellASAP. The meeting didnt take place. Why? Because Dec. 20 was also the day of Salesforce.coms outage, and SellASAPs demo accounts ran on Salesforce.coms affected systems. While many direct users of the Salesforce.com service experienced considerable inconvenience that day, […]

For mobile sales workers, a big challenge has been bringing sales data along in a convenient package and in real time. Most CRM applications allow users to work with a notebook and PDA only via synchronization tools. EConz Ltd.s EService and Sendia Corp.s WorkSpace CRM take a different approach, delivering sales and work force automation […]

Frontrange solutions USA Inc.s GoldMine 7.0 Corporate Edition and Maximizer Software Inc.s Maximizer Enterprise 9 eCRM allow companies to manage and refine sales processes. GoldMine 7.0 Corporate Edition, available now, is priced at $299 per user and is a good option for smaller organizations or groups within a larger enterprise that want a solution that […]

Maximizer improves on its already solid CRM tool by improving reporting, allowing users to work more efficiently and simplifying advanced configuration. Click here to read the full review of Maximizer 9 eCRM. 2 Maximizer improves on its already solid CRM tool by improving reporting, allowing users to work more efficiently and simplifying advanced configuration. Our […]

In previous releases, GoldMine has capably balanced ease of learning and customization to provide a flexible contact and sales management tool. This release continues that tradition by adding new tools for users without increasing overall complexity. Click here to read the full review of GoldMine 7.0 Corporate Edition. 2 In previous releases, GoldMine has capably […]