Michael Caton

At Carl Zeiss Inc. North America, the home-grown incentive compensation system no longer worked, creating distrust among the sales staff and administrative headaches for the IT organization. About 18 months ago, John Roulat, vice president of IS at Carl Zeiss North American headquarters, in Westchester, N.Y., undertook the task of finding a new system, ultimately […]

Effectively compensating sales staff can be a tricky proposition, particularly when managing large product sets, diverse incentives rules, and a disparate sales and distribution system. Synygy Inc.s EIM (Enterprise Incentive Management) 10 gives larger companies a way to manage compensation while giving salespeople better transparency into their incentive pay. EIM 10, which began shipping in […]

Its a fact that even the best anti-spam solutions fail to catch all spam. Therefore, IT managers should look at combinations of products and approaches to keep spam out while allowing legitimate e-mail into their organizations. eWEEK Labs believes a two-layer approach of managing spam at the gateway and the client, at least for some […]

Brainstorming goes only so far if ideas from a whiteboard never make it to a workflow. Mindjet LLCs MindManager Pro X5 update fills that gap by helping record a meetings content and decisions and using that information to generate tasks and workflow. EXECUTIVE SUMMARY MindManager Pro X5 Mindjets $229 MindManager Pro X5 is a useful […]

The latest update to NetSuite Inc.s namesake service improves on one of the better financial and customer relationship management application services by making it easier for companies to manipulate data and better align the product to actual business processes. NetSuite 9.0, which went live last month—along with the companys name change from NetLedger Inc. to […]

The user interface changes in Microsoft Corp.s Outlook 2003 walk a fine line between significant changes and minor tweaks—all of which make for a simpler, albeit information-dense, user experience. eWEEK Labs found that Outlook 2003s consolidated view elements greatly simplify the overall user experience and eliminate a good deal of dead space. Unfortunately, some of […]

With the latest release of Lotus Instant Messaging and Web Conferencing, IBM has made a number of small refinements that will help companies improve communications with customers and business partners. Formerly known as Sametime, IBMs Lotus Instant Messaging and Web Conferencing 3.1 began shipping at the end of July and is priced at $48 per […]

With AccuCard for Outlook, the latest of its contact management applications, Corex Technologies is betting that paying for a contact management service will pay off with customers. About a month ago, when reviewing Plaxo Contacts, I questioned Corexs policy of charging for a service to keep contact information up-to-date from within Microsoft Outlook. The AccuCard […]

Deploying Microsoft Corp.s Exchange 2003 can take administrators down a long, complex path, but the deployment tools Microsoft includes with Exchange 2003 will smooth that path at least a bit. During tests, eWEEK Labs found Microsofts deployment tools useful for diagnosing problems before installing the server. The Exchange 2003 resources include a number of helpful […]

Avidian Technologies Prophet 2004 does something that should have been done a long time ago: It builds a sales force application into Microsofts Outlook at a reasonable price. Because the $150 Prophet 2004, which began shipping last month, sits in Outlook, I could not only sync information with my contacts but could also create tasks, […]