Michael Caton

In the early evolutionary days of the Internet, there were tools to collect and organize data, but most eventually fell by the wayside. Onfolio has refreshed that idea with Onfolio, a tool that collects and packages information found on the Web. Onfolio, released this month, is priced at $30 for the basic edition and $80 […]

Version 8.2 of Scalix Corp.s namesake e-mail and calendaring platform for Linux does a good job of hitting the major features needed to give Outlook users a solid e-mail and group calendar experience. Pricing starts at $60 per user, with servers costing $600 for a server with 500 mailboxes and $3,500 for Enterprise Edition. Scalix […]

GnomeMeeting 1.0 provides Linux users with a basic platform for conducting video and audio conferences. Released earlier this month, GnomeMeeting 1.0 is a free, open-source, H.323-compliant application that supports videoconferencing, audio conferencing, text chat and IP-based telephony. In eWEEK Labs tests, we found GnomeMeeting 1.0 worked reasonably well, although we did have difficulty setting up […]

Its hard to find good help these days, at least when you need to search a support knowledge base for answers to support questions. RightAnswers Knowledge-Paks Online tries to remedy this and does simplify finding answers, although, in my tests, the quality of the answer largely depended on the quality of the question. The online […]

Maximizer Software Inc.s latest version of its namesake CRM application capably addresses past versions shortcomings in reporting and integration with Microsoft Corp.s Outlook. Click here to read the full review of Maximizer Enterprise 8.0. 2 Maximizer Software Inc.s latest version of its namesake CRM application capably addresses past versions shortcomings in reporting and integration with […]

Infommersions $495 Xcelsius Professional Edition 3.0 makes it easy to build interactive graphics applications for PowerPoint andthe Web. Xcelsius creates graphics from Excel or XML data using Macromedias Flash. I found Xcelsius to be an easy-to-use tool that anyone with a handle on Excel should be able to master in short order. I created interactive […]

Outsourcing through ASPs may not offer the service and support options available with enterprise software alternatives, but smart buying decisions will provide customers with considerable value. In general, application service providers avoid the support issues associated with compatibility and version control because the ASP controls the deployment environment and limits application interoperability. ASPs also handle […]

As companies look at their IT spending each year, the differences between standard support options and premium support options are becoming increasingly complex and can affect spending beyond the cost of the services. Software and hardware providers have made changes in their support offerings during the past couple of years in an attempt to create […]

In the context of shrinking budgets, limited resources and constantly shifting business needs, companies have to actively review current support services contracts with an eye toward gaining maximum value. Only when an IT organization identifies where it needs better support, the gaps in internal knowledge and the opportunities to save money can it go out […]

Convoq Inc.s new Web conferencing service, Convoq ASAP, tackles the problem of finding the right people at the right time when starting impromptu Web conferences for small workgroups. ASAP, which went live last month, considerably alters the pricing dynamic for Web conferencing services—pricing starts at $50 per user per year for five users. A 25-user […]