Michael Caton

CommuniGate Systems CommuniGate Pro Real-Time Collaboration 4.3 is the most well-balanced messaging solution eWEEK Labs tested. It has broad hardware and operating system support; good management tools; support for third-party anti-spam and anti-virus applications; and, last but not least, good groupware tools. Click here to read the full review of CommuniGate Pro Real-Time Collaboration. 2 […]

Four years ago, the law firm of Preti Flaherty Beliveau Pachios & Haley LLP began to aggressively adopt technology to make communications with clients and interaction with state legal-filing systems more efficient. The investment Preti Flaherty made then continues paying dividends, particularly as the firm strives to stick to the letter of the regulatory law. […]

What is “is,” and why arent we watching more closely for when companies use “is” even though what they are selling isnt? Im talking about open source. I get pitched on products to review all the time, and theres a lot of free use of the term “open source” in discussions, and occasionally in product […]

With better tools for managing content workflow as well as new search and self-directed knowledge base tools, Talisma Corp.s KnowledgeBase.net 5.0 Enterprise Edition has gained a broader reach than its knowledge management name implies. Click here to read the full review of KnowledgeBase.net 5.0 Enterprise Edition. 2 With better tools for managing content workflow as […]

Customer relationship management applications are well-established tools for helping companies unify and automate the process of selling to and supporting customers. While CRM applications share many common elements and designs, companies evaluating them should consider how adaptable a solution will be to their particular sales and support processes. To help IT managers develop an RFP […]

Companies looking for inexpensive customer relationship management applications will do well with two applications evolving from a maturing open-source CRM market. Centric CRM 3.0 from Dark Horse Ventures LLC and Sugar Professional 3.0 from SugarCRM Inc. differ significantly in features, Web application platform support and open-source models, but both are worthy options. eWEEK Labs tests […]

Centric CRM provides a broad set of modules for managing sales, contacts, accounts, customer support, projects and documents. Leads, contacts, accounts, pipelines and quotes reside in separate modules, but there is good integration among the various modules. During tests, we could create a new opportunity from within the contact or account modules, for example, simply […]

SugarCRM has made several key improvements in the way Sugar Professional works. Version 3.0 is a flexible solution for companies that want to adapt the product to specific processes, and its new features augment an already good set of sales tools. Click here to read the full review of Sugar Professional 3.0. 2 SugarCRM has […]

At next weeks Collaboration Technology Conference in New York, one session is titled “Conferencing Applications: Are They Becoming Commodities?” The answer is a resounding yes. There are literally hundreds of appliances, applications and service options available for buyers who dont want to use WebEx or Microsoft Live Meeting, the frontrunners in the Web conferencing arena. […]

We generally like the way Fujitsu has built a Web-based process-design tool into its Interstage BPM application. The Process Designer tool supports drag-and-drop modeling, and each node in a process can be configured via a right mouse click. Click here to read the full review of Interstage BPM 7. 2 We generally like the way […]