Lynn Haber

In a perfect world, Dave Pelkey, chief operating officer at Tuition Management Systems, would have waited one more year before taking the leap to a pure IP contact center. But Pelkey didnt have the luxury of time. By early 2003, it had become clear that TMS existing PBX system wouldnt support the companys growth much […]

What if IT could help law enforcement outmaneuver the criminal before the criminal got to the crime scene? If this scenario sounds like something right out of the science fiction film “Minority Report,” its not. Using data mining, predictive analysis and business intelligence tools, state and local police in Richmond, Va., are ushering in a […]