John Pallatto

RightNow Technologies is trying to differentiate itself in the customer relationship management market by adding what it is calling multi-channel feedback features in its May ’08 release of its on-demand CRM package. RightNow Technologies, which released the May ’08 edition on May 27, believes these features will help solidify its market approach as a top […]

In little more than 10 years, Google has managed to become one of the most recognizable brands on Earth. One of the ways it has achieved this distinction, besides inventing a world-class Web search engine, is by having the good sense to pick a short, simple, memorable and even catchy company name, Google. Then it […]

In my blog on May 19, I presented my arguments on why people should stop and think carefully before they decide to put their personal medical records on the newly launched Google Health platform or any other health Web site. The next day, Matthew Glotzbach, product management director with Google Enterprise, presented his views on […]

The public launch on May 19 of the Google Health site raises the question about whether it’s wise for people to make large corporations such as Google, which isn’t even directly involved in the health care industry, the custodians of our medical records. Medical records have to be most sensitive information about ourselves that we […]

Avaya is continuing to sharpen its focus on unified communications technology with the announcement the U.S. government has recently approved patents for a several new UC software components. With these grants, 60 percent of Avaya’s U.S. patent portfolio is in the UC field. UC enables enterprises to integrate their various communications systems, office phones, PBXs, […]

Plaxo, which disclosed in April that it was shopping itself around, found a suitor in the shape of partner Comcast, which was reportedly ardent enough to pony up $175 million for the online address book service. Plaxo found that it had to find a buyer because it was in the less-than-optimal position of providing essential […]

Performance and efficiency problems with the early beta version of Business ByDesign has prompted SAP to slow down the pace of the market rollout of its on-demand product suite, according to software industry analysts. Business ByDesign is currently in an early beta test phase and SAP officials have said it won’t be able to meet […]

Playing catch-up in the on-demand customer relationship management market, Microsoft announced the general availability of Microsoft Dynamics CRM Online with aggressive pricing and data storage options that seek to take business away from Salesforce.com. Dynamics CRM Online is a full suite of on-demand sales, marketing and customer service applications along with business process automation and […]

SAP on April 21 unveiled a collaboration effort with seven major utility companies to integrate Advanced Metering Infrastructure technology with SAP’s enterprise applications for billing, customer relationship management and asset management. To support this effort, SAP and the utilities announced the SAP AMI Lighthouse Council, which will work to integrate AMI systems from leading manufacturers […]

Salesforce for Google Apps will be a significant step toward convincing businesses of all sizes to start using on demand business applications, according to two of Salesforce.com partners. The mashup of Salesforce.com’s customer relationship management software and Google’s Web-based productivity applications “is a great move for a couple of reasons,” said Glen Stoffel, vice president […]