Jeff Burt

Mobile challenge When CEOs suddenly decide they want to review data collected at remote sites—factories, cell towers, pipelines, data centers—it can be a challenge to deliver the information quickly in an IT format over the standard network connection. Integrating traditional remote monitoring architecture with the core business system can be expensive and technologically difficult, particularly […]

Addressing the need for real-time access to business and customer analytics, Applix Inc. has announced the general availability of its Applix Weblink 2000. The technology enables businesses, customers and partners to access, manage and disseminate information through Web and wireless devices. The Westboro, Mass., company gave the technology limited release last year. It was designed […]

Lucent Technologies Inc.s VitalSoft unit last week unveiled major changes to two of its management software offerings, introducing VitalSuite Enterprise 8.0 and MyVitalAgent performance management tools. In a nod to both enterprise IT and service providers, Lucent restructured the VitalSuite Enterprise software to scale to support millions of users and allow management data to be […]

Supply-side business-to-business software vendor SpaceWorks Inc. and Surgency Inc., an e-business strategy company formerly known as Benchmarking Partners Inc., have combined to create a tool to help companies define and measure their e-commerce strategies. SpaceWorks Navigator is a Web-based tool that addresses e-commerce processes such as ordering, marketing, selling, collaboration, billing and integration. It does […]

AskJeeves Inc. has announced the general availability of Answers 5.0, its natural language customer service tool. The new version features a Standard edition, which allows customers to navigate Web sites through natural language questions and answers and provides customer analysis and tracking tools. The Enterprise edition of the Emeryville, Calif., companys product adds full enterprise […]

Active Decisions Inc., of Burlingame, Calif., has launched a service for e-commerce sites that helps consumers make decisions across 120 product categories. Active Sales Assistant uses a question-and-answer format to gauge a customers preferences, then makes recommendations and product comparisons accordingly. It can aggregate information about consumer buying habits, giving retailers and manufacturers a better […]

Aiding DSL rollouts Catena Networks Inc. launched a network access architecture designed to accelerate mass deployment of DSL services, making them available faster and less expensively. As costs fall and bandwidth increases, the digital subscriber line trade-off between transmission speed and price alters, giving small and midsize businesses reasons to re-examine the technology, particularly if […]

As companies see revenues begin to flatten, the demand for increased efficiencies will continue to grow. New software from Frictionless Commerce Inc., of Cambridge, Mass., will help companies save money in purchasing. Announced last week, Frictionless Sourcing automates the sourcing process, encompassing everything from analysis to negotiations to supplier selection. Aimed at Global 2500 companies […]

Concord Communications Inc. took aim at problems plaguing service providers trying to roll out and scale DSL and IPVPN services with a new service provider version of its eHealth performance monitoring and reporting software. The eHealth SPV 4.8 release from the Marlboro, Mass., company lets ISPs (Internet service providers) determine which sections of their copper […]

Web integration company Primix Solutions Inc. added two practices to its professional services offerings for e-procurement and e-fulfillment. The Watertown, Mass., boutique, which continues to grow while many competitors shrink, built its e-procurement service offering out of an asset-based service and software that integrates the workflow among buyers, approvers and others. The e-procurement process is […]