Evan Schuman

About

Evan Schuman is the editor of CIOInsight.com's Retail industry center. He has covered retail technology issues since 1988 for Ziff-Davis, CMP Media, IDG, Penton, Lebhar-Friedman, VNU, BusinessWeek, Business 2.0 and United Press International, among others.

Ruling: TJX No Longer a Federal Case

The worst credit card data breach in history is a federal case no more. A federal judge overseeing the TJX cases in effect fired himself as TJX judge on Tuesday, and ordered the case out of federal court and into Massachusetts state court. U.S. District Court Judge William Young also praised Visa as a “hero” […]

Is IT’s Invisibility Ducking an Issue or Facing It?

A recent column about the lack of visible presence with digital signage prompted some interesting reader responses, but our favorite was the comment from the CIO of a large national chain who pointed out that IT’s lack of visibility is more likely an indication that IT is spotting problems others don’t want to see. “Occasionally, […]

Alternative Payments Becoming Not So Alternative

Although the top alternative payment options today can hardly be called mainstream, the adoption rate of the top three has continued to soar, with almost one out of every three major e-tailers accepting at least one, according to a new study from Brulant. That 30 percent of major e-tailers accepting alternative payment in November is […]

Mining the CRM Gold Within Giftcards

Another giftcard exchange site company has emerged, but this one—a company called Leverage—is focusing on the tremendous customer information inherent in a pile of giftcards. Leverage’s vision is not radically different than other giftcard firms—such as PlasticJungle—but it’s focus on the CRM aspect is. Some 40 percent of the cards will come directly from retailers […]

Banks to Appeal TJX Decision

As a retailer defending itself because of the world’s worst data breach, TJX has turned over more than 2.5 million pages of documents. That—plus the decision to appeal and some shifting of the blame to MasterCard—were the highlights from a series of federal filings late Dec. 6. In an anticipated move, lawyers for the banks […]

J.C. Penney Urges Congress to Tax E-Tailers

An in-house attorney for J.C. Penney testified before a congressional committee Dec. 6 that e-tailers should be taxed to “level the playing field” with brick-and-mortar retailers who already have to pay such taxes. “We are here to ask you to level the playing field between sellers that collect sales tax and those who cannot be […]

A Sign of IT Avoidance

Peer just a year or two down the retail road, and the most exciting source of technological potential comes from the all-but-ignored pillar of digital signage. This is not merely a multimedia ad displayer. It has the potential to interact with smartphones, smartcarts and contactless credit cards. This means targeted ads with audio that can […]

Was Facebook’s Privacy Move a Blunder or Just Premature?

Now that Facebook is having to face its about-face (readers, please forgive me), the privacy-versus-marketing debate is just revving up. This RetailWire story nicely sums up the action, but the essence is that Facebook tried sharing-without permission-customers’ purchases with people on their friends list. Did Facebook cross the line? I’d rather say that they made […]

PCI Confusion Is the Norm

With all of the concern today about retailers inadequately protecting their credit card data, its logical to assume that retail IT managers would have made themselves familiar with the ins and outs of the Payment Card Industry Data Security Standard. But every day, we see evidence that PCI adherence is fraught with confusion. For example, […]

Ruling Helps TJX Reduce Liability in Data Breach Case

In a pair of crucial decisions, TJX has moved closer to completely clearing itself of the lawsuits from the worlds worst credit card data breach. Those two rulings came from the federal judge overseeing the case—who refused to approve making the case a class action—and from Visa, which said it would reduce its fining of […]