David Needle

SugarCRM is beefing up its cloud customer relationship management platform with new features designed to make it easier for salespeople to find leads and be better prepared for sales calls and meetings. The company has also released a mobile SDK that lets customers do the same kind of customization to the Sugar Mobile version of […]

Splunk made several improvements to its data monitoring and data analytics product line that offer new machine learning capabilities, anti-fraud and cloud monitoring features. The improvements are included in  Splunk Enterprise 7.0, Splunk IT Service Intelligence (ITSI) 3.0, Splunk User Behavior Analytics (UBA) 4.0 and updates to Splunk Cloud. The updates in both Splunk Enterprise […]

REDWOOD SHORES, Calif.—Previewing what may well be the biggest news at the company’s Oracle OpenWorld next month, the database giant gave details of its autonomous or “self-driving” database and a simplified pricing scheme for cloud computing customers. During the Sept. 19 briefing here at Oracle headquarters, Oracle’s outspoken Executive Chairman Larry Ellison took aim at […]

Salesforce.com has several big improvements planned for its Sales Cloud CRM platform, driven by the company’s Einstein AI software. The new features are designed to deliver a “next generation of Sales Cloud” that includes better sales forecasting and insights into individual and sales team’s performance, company executives told eWEEK. Salesforce also announced a new $50 […]

REDWOOD SHORES, Calif. —IoT devices collect a lot of data, but companies that deploy them aren’t seeing enough return on their investment in devices and archived data. That was a central theme of a media briefing this week at Oracle headquarters that detailed new features designed to help business get more value from all the […]

SAN FRANCISCO—CloudBees made several big announcements at its annual JenkinsWorld conference here on platform enhancements designed to help standardize and scale software development projects in the enterprise. Leading the news is a new version of CloudBees Jenkins Enterprise that sports a more intuitive interface to help teams collaborate more efficiently to solve business problems. Among […]

Looking to expand the appeal of its Trailhead learning system, Salesforce.com now offers users and trainers a way to customize the learning experience by creating a kind of mixtape or Spotify-type playlist of selected modules. So, for example, if a user was interested in specific aspects of becoming a Salesforce admin, they could create a […]

In a bid to help retailers and other companies better connect with customers, Salesforce.com has introduced improvements to its Community Cloud that makes it easier to create online communities by leveraging the same tools companies may already be using to create their websites. Community Cloud also integrates with the Salesforce CRM system so custom communities […]

A new survey of 400 sales executives found that 80 percent of companies spend at least $1,000 per sales person annually to outfit representatives with technology designed to help the­­m do their jobs more effectively. However, the survey, sponsored by SugarCRM, also found that 49 percent of those surveyed in the United States and the […]

Salesforce.com has announced the “next generation” of its Service Cloud platform that has been redesigned with new features as well as improvements for easier application setup and management. Service agents can manage and resolve customer issues regardless of whether they are on the road, at the home office or at a customer’s site using the […]