David Needle

SAN FRANCISCO—If you didn’t already believe we live in dangerous times, a session at the RSA Security Conference on Feb. 15 here might have convinced you. Speakers connected with the SANS Institute, a security training organization, laid out what they believe are the top seven new attack techniques being used to compromise not only computer […]

SAN FRANCISCO—The chairman of the House of Representatives Homeland Security Committee, Republican Michael McCaul, didn’t mince words to describe threats to the country’s cyber-security during a keynote here. “To be brutally honest, we are in the fight of our digital lives, and we are not winning,” McCaul said. “I get briefed every week, and it’s […]

The role of the contact center and a company’s service operation is changing. Once considered more of a cost center, potentially dragging profits down, more companies today see the connection to the customer as an opportunity to improve brand loyalty and sell more stuff. “The contact center supervisor or manager today faces a huge dilemma […]

A lot has changed since a small group of cryptographers gathered to form the first RSA Security conference (RSAC) back in 1991. This year more than 40,000 people are expected to attend in San Francisco when the conference kicks off with a day of seminars on Feb. 13 followed by keynotes and exhibits the rest […]

PALO ALTO, Calif.—The hottest trend in automobiles is the self-driving car. But there are a lot of other developments worth noting. Companies such as Nuance Communications, for example, are using artificial intelligence (AI) and voice recognition to make rides safer and more enjoyable for both the driver and passengers. In a demonstration for eWEEK Nuance […]

Cisco has introduced two products designed to make presentations and meetings more effective and accessible. The cloud-connected Cisco Spark Board is an interactive, 55-inch digital whiteboard with video capabilities that is potentially accessible from anywhere in the world. The screen can be controlled by a PC, Mac, tablet or smartphone thanks to what the company […]

Packing a lot of power in a small package, HP has released an updated version of its HP ZBook 15u, a mobile workstation with prices starting at $1,079. While going to a mobile form factor often means sacrificing power versus traditional desktop workstations, the ZBook 15u offers a number of high end performance features. Buyers […]

HP is pushing the envelope on design with several new computer products it showed off at the Computer Electronics Show n Las Vegas. The new HP EliteBook x360 is touted as the world’s thinnest business convertible, folding easily for use as a tablet or more conventional notebook. There are two versions, one with a 13.3-inch […]

With a primary focus on sales, customer service has long been considered a necessary evil that many companies reluctantly allocate scant resources to. But a new report indicates more companies are realizing that bigger investments in customer service aided by new technology can increase the bottom line. The just-released second annual State of Service report […]

Salesforce.com announced several enhancements to its Marketing Cloud on Dec. 15, adding features based on its Einstein artificial intelligence software and Krux, a leading data management platform the CRM giant acquired in October for $700 million. The main idea behind the enhancements is to give marketers better tools to reach potential customers wherever they are […]