Dan Berthiaume

Portrait Software, which makes inbound customer interaction optimization software, is buying Million Handshakes, which provides outbound campaign management and dialog marketing technology. The deal, announced March 20, allows Portrait Software to offer a complete customer interaction management platform. “We allow consistent multichannel interactions with customers, in terms of rules and processes in place to serve […]

Hosted marketing technology provider Concept Shopping is now enabling retailers to offer targeted promotions to customers via personal digital ad channels such as personal URLs, in-store kiosks and mobile phones. The company announced the integration of personal digital ad channels into its Automatic Marketing service March 18. “We deliver offers electronically in a way that […]

One of the most pressing questions in the wake of the Hannaford Bros. credit card data breach is whether the supermarket chain was in compliance with the Payment Card Industry Data Security Standard, a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. If […]

Lawson Software is rolling out the first global version of its Trace Engine food supply chain application. Announced March 17 at the 2008 Lawson CUE (Conference and User Exchange) in Las Vegas, Trace Engine M3 3.0 is a standalone, Web-based traceability solution for food manufacturers and suppliers. “Food retailers can ask their suppliers to help […]

By managing the infrastructure that allows e-commerce companies to offer on-demand services to their customers, Zuora intends to enable what CEO Tien Tzuo sees as a growing shift in how consumers make purchases. “More and more, the way people buy things will change to a subscription model,” Tzuo said. “We provide an online platform that […]

In the wake of a security breach involving the theft of more than 2,000 credit card numbers, Hannaford Bros. officials March 18 worked to ease concerns of customers who may have been victimized. The supermarket chain, which is based in Scarborough, Maine, and runs stores in New England and New York as well as Sweetbay […]

Along with other increasingly mainstreamed ethnic holidays such as Cinco de Mayo, St. Patrick’s Day has become an event that retailers do their best to capitalize on with a variety of themed products. More power to them, but in my own humble observation, most of them are not doing a very good job of it. […]

The Smart Card Alliance is disputing a news report tying the successful hacking of a radio frequency-enabled chip used primarily in transit cards to any security risks to the contactless smart card technology used in financial payment cards. The Smart Card Alliance detailed the error in a March 12 press release. According to the press […]

Consulting firms Accenture and Avanade are rolling out an in-store business process application designed to run on Microsoft Surface, a 30-inch surface computing display in a table-like form factor. The two companies announced the availability of their Retail Buying Experience with Surface solution March 11. “Surface is a wonderful touch technology,” said Dan O’Hara, executive […]

Supplier-side technology vendor RedTail Solutions is bringing together its namesake SAAS EDI/data synchronization solution with the Microsoft Dynamics GP V10.0 midmarket accounting software system. RedTail announced the out-of-the-box integration March 10. “Our SAAS [software-as-a-service] platform has all the data transformation needed to map transactions between a supplier and a retailer,” RedTail Solutions CEO Pat Meisner […]