Dan Berthiaume

E-commerce company Retail Convergence is providing retailers and wholesalers with several methods of running two-day online private sales using the RueLaLa.com site. Retail Convergence announced RueLaLa.com April 24. “There are three different ways retailers and brands can work with RueLaLa,” said Retail Convergence CEO Ben Fischman. “The retailer can sell merchandise directly to us and […]

Through a remotely hosted online platform, new customer relationship management technology provider UserVoice plans to ease the process for businesses to communicate with their customers. “We’re trying to solve the problem that all the [company’s] founders have had at their past Web companies-being responsive to your user base and letting them have a seat at […]

NCR is integrating its TransitionWorks for RFID and Mobility solution with the E-Business Suite from Oracle. Announced April 17 at the RFID Journal Live convention in Las Vegas, the integration streamlines the transfer of radio-frequency identification data collected by TransitionWorks into E-Business order fulfillment and supply chain management applications. “With some of our customers being […]

Teradata is releasing its new Demand Signal Repository, which allows consumer goods companies to analyze retail point-of-sale data to detect demand patterns at the SKU and store levels. Tim Shaw, a senior program manager for Teradata, said the DSR’s scalability allows the solution to effectively process high volumes of retail sales data. Teradata announced the […]

I attended the University of Massachusetts during the ascent of the basketball program headed by John Calipari, now coach of the University of Memphis Tigers. While I graduated too early to be present for the Marcus Camby-led team that made it to the Final Four-whether the NCAA wants to recognize the achievement or not-I was […]

To aid the retail industry’s continuing effort to safeguard customer data during the acceptance and processing of electronic transactions, MagTek is offering a new secure mobile card reader and PIN entry device. The electronic payments technology provider announced the MagneSafe m20 card reader and iPad PIN entry device April 14 at the Electronic Transactions Association […]

Payment solutions provider Verifone is launching Payware PC, the newest version of its PCCharge payment processing solution. The company made the announcement April 15 at the Electronic Transactions Association Meeting & Exposition in Las Vegas. Marco Marbante, director of product management for Verifone, said Payware PC serves as a payment processing engine for retailers and […]

Hewlett-Packard is adding self-service, customer-facing kiosks to its portfolio of retail applications. HP announced the availability of its new kiosk solutions April 17 at the KioskCom Conference & Exposition in Las Vegas. “We have provided clients with customized kiosk solutions in the past on an ad-hoc basis,” said Phillip Cutrone, manager of HP’s North America […]

A number of retail chains are now offering live in-store technicians who can assist customers with problems relating to computers and other high-tech devices and help them make informed product solutions. According to Fred King, vice president of sales and marketing for PlumChoice, the PlumChoice Safelink Retail offering gives retailers a virtual option to provide […]

CRM software maker Loyalty Lab and credit card company HSBC Card Services are partnering to offer the capabilities of Loyalty Lab’s rewards engine to HSBC clients. The companies announced the alliance April 7. “We have been working together to offer direct customer interaction for the typical point-based or rebate-based loyalty product,” said Michael Greenberg, president […]