Dan Berthiaume

Keeping an Eye on Home Furnishings

PROFITsystems, which offers enterprise resource planning technology to the home furnishings retail space, is embedding the Pervasive PSQL Summit v10 database in its new on-demand PROFITprofessional 11.3 business management solution. The latest release of PROFITprofessional was announced May 28. “PROFITprofessional is an ERP system that manages tasks including accounting, POS [point-of-sale], inventory control, sales analysis […]

Easing Supply Chain Complexity

SupplyScape, which sells supply chain solutions for the pharmaceutical industry, is offering an expanded set of strategic consulting services. Robin Koh, chief strategy officer of SupplyScape, said the new services, which rolled out May 28, will help pharmacy manufacturers and retailers deal with increasingly complex and globalized supply chain issues. “Pharmaceutical companies are grappling with […]

It’s Time to Cut the Slack from Customer Service

Having been born in 1970, I cannot escape the fact that I squarely land in the demographic known as “Generation X.” As much disdain as I held in the early 1990s for the then-new buzzwords like “Gen X” and “slacker,” I have to confess that I did exhibit a number of stereotypical slacker behaviors. I […]

Happier Employees, Happier Customers, Happier Retailers

Work-force management technology vendor Kronos has released a new suite of solutions for food service retailers, Kronos for Dining. Announced May 16, Kronos for Dining features applications to help manage functions such as hiring, scheduling, compliance and customer service.A talent management module automates the paperwork and other processes involved in hiring a new employee, as […]

Third-Party Product Info Is a Click Away

Expo Communications, proprietor of Web-based social network ExpoTV for consumers wishing to share product information, has released the beta version of a platform that allows customers to ask each other specific questions about products they buy. Ask an Owner, announced May 20, allows consumers to create and post their own video product reviews of up […]

Fair Outcomes Addresses E-commerce Disputes

Fair Outcomes, a provider of technology solutions that aid in negotiations, has released the test version of Fair Reputations, a solution designed to resolve disputes over e-commerce transactions and repair damage caused by negative online feedback. Fair Reputations is a module of the company’s Fair Proposals bargaining system. Jim Ring, co-founder and CEO of Fair […]

The Web Is No Place for Arm Twisting

The phenomenon of “cyberbullying” is a hot topic of late. Teens are taking the hazing, teasing and gossip-mongering that used to be confined to locker rooms and school cafeterias and spreading it globally via e-mail, IM and social networking sites. Without trivializing the real pain and suffering that vulnerable adolescents are experiencing as a result […]

RedPrairie Facilitates End-to-End Flow of Goods

RedPrairie, which makes supply chain optimization technology, is launching its E2e supply chain execution suite. The company announced the suite May 7 at its RedShift annual user conference. Tom Kozenski, vice president of product strategy for RedPrairie, said the traditional warehouse management systems market has matured in terms of technical functionality and is now focused […]

Frevvo Enables Dynamic Web Applications

Frevvo, which offers systems for developing rich Internet applications, has released an SAAS-enabled solution that creates Web forms. Announced May 12, Live Forms is especially suited to creating forms that meet short-term business needs. “Business applications depend on forms,” said Frevvo CEO Ashish Deshpande. “A spectrum of applications on one end consists of short-lived, relatively […]

ChoiceStream, Sterling Go Customer-Centric

Personalization services provider, ChoiceStream Inc., is partnering Sterling Commerce to offer its hosted personalization service with the Sterling Commerce Multi-Channel Selling platform. The partnership was announced May 12. Cory Wiegert, vice president of global product line applications for Sterling Commerce, said the partnership combines Sterling’s cross-channel retail infrastructure and dynamic catalog and order management capabilities […]