Chris Preimesberger

Here is the latest article in an eWEEK feature series called IT Science, in which we look at what actually happens at the intersection of new-gen IT and legacy systems. Unless it’s brand new and right off various assembly lines, servers, storage and networking inside every IT system can be considered “legacy.” This is because the […]

No matter what industry you’re in, a constant business goal is to remain a step ahead of the competition. But what does that really mean? How can business owners quantify that in a meaningful way? The answer to those questions may evolve over time, but savvy business owners are using intelligent automation, a concept that […]

During the past decade, the once stodgy, tech-averse insurance industry has evolved to become tech-savvy. The modern insurance community has embraced robust solutions that improve operational efficiencies, leverage analytics in more actionable ways and build intuitive front-end systems. One primary result of this has been an improved customer experience that meets the heightened expectations of […]

Companies are forging ahead with digital transformation at an unprecedented rate. A recent survey by Gartner Research found that 49 percent of CIOs are reporting that their enterprises have already changed their business models to scale their digital endeavors or are in the process of doing so. As companies forge ahead with these transformations, they are […]

Last fall, San Francisco-based Intercom launched Answer Bot, a bot that uses machine learning to answer customers’ most frequently asked questions. Answer Bot enables businesses to tap into AI and see value from bots by combining a powerful machine learning engine with an easy-to-use curation tool, making it easier than ever for businesses to implement […]

Data platform maker Clari has launched a new enterprise revenue operations platform, adding automation and AI analytics to all parts of the revenue team–including sales, marketing, and customer success. Incorporating business activity data from an ecosystem of dozens of partners, the new product remakes revenue operations to be more connected, efficient and predictable. The Sunnyvale, […]

Microsoft Active Directory users–and there are literally millions of them around the globe, whether they know it or not–now have a new backstop in the event of a catastrophic event in which valuable data is lost or destroyed. Data management and protection provider Quest Software on March 20 released a new data recovery manager for […]

Like just about everything else in the world of information technology here in 2019, the impact of artificial intelligence and machine learning is being felt in the relatively new sector of graph databases. Redwood City, Calif.-based TigerGraph, which bills itself as “the only scalable graph database for the enterprise,” on March 21 will introduce its […]

Artificial intelligence for IT operations (AIOps) is now officially an IT thing. This platform approach to new-gen technology promises to transform the efficiency and effectiveness of the modern IT operations team that’s often buried under floods of alerts, data, deadlines and pressure. AIOps is a Gartner Research-defined platform that combines big data and artificial intelligence […]

Who knows? Plantronics + Polycom eventually might have worked as an unusual company name, but … on second thought, um, maybe not. So, after a lot of carefully placed thought and investment, the growing IT peripherals company has decided shorter is better. Santa Cruz, Calif.-based Plantronics, which acquired Polycom a year ago for $2 billion, […]