Ben Charny

Five years after pioneering Internet telephony in the United States, America Online, Yahoo and Microsofts MSN are finally taking the business seriously. And that, said analysts interviewed Tuesday, could spell trouble for hordes of companies that subsequently introduced their own telephone services based on VOIP (voice over Internet Protocol), software that allows an Internet connection […]

Search giant Google next month plans a first-ever gathering of its partners, with one eye-raising caveat: no one speaking or attending the event can talk about the goings on with outsiders, according to two sources with knowledge of the three-day affair. A Google spokesman explained that Zeitgeist 05: The Google Partner Forum is a private […]

Whats the next big killer app from search companies? Quickly and easily searching telephone calls for a particular word or phrase—in essence, to Google your calls—is a likely candidate. And it isnt as far off as it might seem. In the past two years, a number of customer service calling center operators for hire, some […]

Internet phone operator Vonage said Tuesday it now has more than a million customers, marking another milestone for the nascent industry of selling phone calls over Internet connections. The 4-year-old firm, based in Edison, N.J., smashed the million mark on the strength of its present advertising campaign, which Jupiter Research analyst Joe Laszlo said he […]