Bots, software that runs automated tasks over the internet with minimal or no human intervention, first appeared online in 1998, providing services to users...
The prospect of earning big bucks in connection with the upcoming fifth-generation wireless, or 5G--the latest iteration of cellular technology--is causing companies to partner...
We all love predictions, and we admire prognosticators who risk going out on a limb in the media to offer their firsthand, deep-in-the-industry perspectives....
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...